Employee Assistance Programme
Free entry to NMDC member museums and Galleries (paid exhibitions)
Benefits platform – discounts on shops, restaurants and travel

Membership Manager

£36,598 per annum (pro rata to £29,278 per annum)
SE23 3PQ
{Mergefield Value}
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This is a , Part Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

This is an exciting opportunity to lead and develop the membership offer at the Horniman Museum and Gardens, overseeing a popular and growing scheme that plays a vital role in supporting our work. As Membership Manager, you will manage the day-to-day running of the membership programme while helping to shape its future direction, ensuring it continues to engage, inspire and retain a loyal community of supporters.

 

Sitting within the Communications and Income Generation Directorate and reporting to the Head of Fundraising, you will oversee membership operations, data and income processes, and deliver an engaging programme of events and communications for members. You’ll also line manage a Membership and Fundraising Assistant and work collaboratively across teams including Visitor Experience, Retail & Admissions, Digital and Finance.

 

This role would suit someone who enjoys combining data, finance and systems management with creativity and relationship-building, someone motivated by growing income, improving processes and delivering excellent experiences for our members.

 

Key Responsibilities

 

  • Lead the effective management and development of the membership scheme, ensuring income and retention targets are met
  • Oversee membership data, CRM processes and reporting, ensuring accuracy, compliance and continuous improvement
  • Manage Direct Debit and Gift Aid processes in partnership with Finance, maintaining robust and compliant financial procedures
  • Plan and deliver an engaging programme of member events, communications and recruitment campaigns to grow and retain support
  • Line manage the Membership and Fundraising Assistant, providing clear direction, support and development
  • Build strong working relationships across the organisation and with members, stakeholders and supporters to champion the value of membership

 

About You

 

You are organised, detail-focused and confident working with data and financial processes, but you’re equally comfortable building relationships and delivering engaging communications. In this role, you’ll bring experience from a membership or fundraising background, and enjoy taking ownership of systems and processes, identifying improvements and implementing them effectively. You’ll be confident using CRM databases and managing income streams such as Direct Debits and Gift Aid, ensuring accuracy and compliance at all times. You thrive in a collaborative setting, working across departments and developing positive relationships with our members and other colleagues. You’re proactive, solutions-focused and able to balance competing priorities while maintaining a high standard of work. Most importantly, you’ll be motivated by the impact that membership makes for the Museum and enthusiastic about contributing to the organisation’s mission and future growth.

 

Key Qualities, Skills, and Experience

 

  • Experience working within a membership or fundraising function, ideally within an arts, culture or heritage context
  • Strong experience of working with relational databases and CRM systems, with the ability to analyse data and produce meaningful reports
  • Knowledge of Direct Debit processing and Gift Aid, with a clear understanding of handling financial and personal data securely and compliantly
  • Excellent written and verbal communication skills, including experience producing newsletters or member communications
  • Strong administrative skills, high levels of accuracy and confidence working with numerical data
  • Ability to manage and prioritise a varied workload, meet deadlines and work collaboratively across teams
  • Experience of managing colleagues, and an ability to provide clear guidance and training where required.
  • A genuine interest in the organisation’s mission, alongside a commitment to equality, diversity and continuous professional development

To apply, visit our website:  www.horniman.ac.uk/about/jobs

The closing date for completed applications is 10am on 11th March 2026.  Interviews will be held on 19th and 20th March 2026. 

The Company

The Horniman Museum and Gardens is a unique attraction in south east London where world cultures and the natural world are brought together for everyone to enjoy. The Museum holds internationally important collections of anthropology and musical instruments, as well as a popular natural history ​gallery and Aquarium. The 16 acres of beautiful Gardens feature a tropical Butterfly House and offer stunning views across London. The Horniman is the holder of the prestigious Art Fund Museum of the Year 2022.

The Benefits

Employee Assistance Programme
The Horniman has a confidential Employee's wellbeing service.

Free reciprocal entry to NMDC (National Museum Directors Council) member’s sites
You may have a free family ticket for our “paid for” exhibitions and visit exhibitions at a number of other museums for free when displaying your staff ID card.

Edenred
This is a benefit scheme open to all staff. You can choose from a range of discounts including shopping, days out and holidays.

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